As a customer of LUNCHBOXMANIA you are entitled to a refund when the goods purchased;
- has a basic, serious fault that was not known at the time of purchase
- does not do the job that you were led to believe they would do
- does not match the sample that was shown, or
- does not fit the description.
As a customer of LUNCHBOXMANIA if you want a refund you should:
- report the details of the fault or return the goods back to us as soon as possible
- state what remedy you would like
- provide proof of purchase when returning the goods
- be sure that you did not cause the fault
- stop using the faulty item
- make sure you care for the goods while in possession.
As a customer of LUNCHBOXMANIA you are not entitled to a refund if;
- you change your mind about a product.
- you knew, or should have known about a fault when the goods were bought, for example as seconds
- you are unable to prove from whom and when the item was purchased.
you are responsible for damaging the goods by not following the instructions, or misusing the product.